Is revenge served ice-cold? Investigating the effects of employee retaliation in B2C services.
- Publication Type
- Working paper
- Authors
- Frey, R., Ertz, E., Büttgen, M.
- Year of publication
- 2015
Involved persons
Involved institutions
- Business Administration: Corporate Management
- Institute of Marketing & Management
- Faculty of Business, Economics and Social Sciences
- University of Hohenheim
- Faculties