Service-Holding: managing service culture in customer-supplier relations
- Publication Type
- Book chapter
- Authors
- Helfen, Markus; Nicklich, Manuel
- Year of publication
- 2015
- Published in
- Managing Interorganizational Relations – Debates and Cases
- Editor
- Sydow, Jörg; Schüßler, Elke; Müller-Seitz, Gordon
- Pubisher
- Palgrave-Macmillan , London
- Page (from - to)
- 84-90