Customer participation and its effects on service organisations: An institutional economics perspective

Publication Type
Journal contribution (peer reviewed)
Authors
Büttgen, M./Ates, Z.
Year of publication
2009
Published in
Forum on Service: Service-Dominant Logic, Service Science and Network Theory
Editor
Gummesson, E./Mele, C./Polese, F.
Page (from - to)
9
Conference name
Proceedings of the 2009 Naples Forum on Service
Conference location
Capri
Conference date
16.-19.06.2009

Involved persons

Involved institutions