Client loyalty in professional business services

Publication Type: Journal contribution (peer reviewed)
Authors: Ates, Z./Büttgen, M.
Year of publication: 2009
Published in: QUIS 11 - Moving forward with service quality. Proceedings of the QUIS 11 Services Conference, June 11-14, 2009
Editor: Stauss, B./ Brown, S.W./ Edvardsson, B./ Johnston, R.
Page (from - to): 13
Conference name: QUIS 11 Services Conference
Conference location: Wolfsburg
Conference date: 11.-14-06.2009

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