A Customer Empowerment Framework: A qualitative study unveiling the determinants and consequences from a customer’s perspective.
- Publication Type
- Contribution to conference
- Authors
- Braun, C., Popp, M., & Hadwich, K.
- Year of publication
- 2016
- Conference name
- International Service Research Conference (AMA SERVSIG 2016)
- Conference location
- Maastricht, Netherlands