A Customer Empowerment Framework: A qualitative study unveiling the determinants and consequences from a customer’s perspective.
- Publikations-Art
- Kongressbeitrag
- Autoren
- Braun, C., Popp, M., & Hadwich, K.
- Erscheinungsjahr
- 2016
- Tagungsname
- International Service Research Conference (AMA SERVSIG 2016)
- Tagungsort
- Maastricht, Netherlands