Individual End-User Training for Information Systems using Learning Styles

Publikations-Art

Kongressbeitrag

Autoren

Philipp Melzer, Mareike Schoop

Erscheinungsjahr

2014

Veröffentlicht in

UK Academy for Information Systems Conference Proceedings 2014. Paper 27

Herausgeber

Laurence Brooks, David Wainwright, David Wastell

ISBN / ISSN / eISSN

978-0-9560272-9-0

Tagungsname

Annual Conference of the UK Academy of Information Systems (UKAIS)

Tagungsort

Oxford, UK

Tagungsdatum

8.4.-9.4.2014

End-user trainings account for an important part of teaching how to use information systems effectively in practice. This paper examines which individual characteristics and differences between end-users
can be leveraged to improve end-user trainings further. Therefore, relevant literature on end-user
trainings is used to define relationships between individual characteristics (i.e. learning styles) of
trainees and matching training methods. Following a design-based research methodology, two
different end-user trainings are developed in the domain of electronic negotiation support systems to
define and evaluate design principles and theories for individual end-user trainings. The trainings
follow either an exploration-based approach or an instruction-based approach. For the evaluation of
these trainings a general concept implementing a negotiation experiment assessing learning outcomes and acceptance of the target information system is developed and first descriptive results are
presented.